After-sales Service Commitment

1. Technical consultancy

We answer customers' technical questions about installation, commissioning, system configuration and the problems encountered while using the equipment.

2. Product repair service

We provide commissioning and repair services to customers in accordance with mutual agreements or company rules. Any quality problem with our equipment can be repaired by our company, and during the normal warranty period repair is free of charge.

3. On-site technical training

After installation and commissioning we provide free on-site training covering operation and routine maintenance of the equipment.

4. Regular follow-up visits

We contact users by telephone on a regular basis every year to identify and understand problems arising during use, help users solve operating faults promptly and keep the equipment running normally.

5. Tailored project services under contract

For key projects we can provide dedicated services in accordance with the contract or agreement.

6. Complete system installation, commissioning and calibration

Once the acceptance standard is met we provide dedicated operation and technical training.

7. 24-hour after-sales hotline

Our technical staff answer questions and provide solutions regarding the treatment of the equipment described above free of charge.